What does it mean that the unlock payment is being processed?

If you paid to unlock a job with a card during publication and got the email saying the job was published, but the process is still locked, the payment can still be processing.

You will see a message in your dashboard saying that the unlock payment is being processed. Once the payment is confirmed, the process will unlock automatically and we will notify you.

This usually clears within minutes. If it stays pending for several hours or your card charge shows as failed or reversed, contact us at info@getonbrd.com or through the in-app chat so we can help.

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